When the Customer is Not Always Right In Vacation
When I was a teen, I spent a few of my long summer school holidays working within my father’s business in Kingston, Jamaica. I know this sounds lame, but other jobs were scarce, and also since I lived accustomed to my parents, my visiting work costs were zero, rendering it probably the most favorable economic opportunity.
I have loads of memories from those summer jobs, but every time I hear “The customer is right”, I remember one particular experience that truly surprised me.
A repeat customer was on the factory outlet making his usual purchases when he became very angry using the employee serving him, and the man embarked over a loud tirade of abuse and indecent language. My father has been passing by, when he heard and saw what was taking place, he went straight onto the customer. What did he do? Did he try and finds out that …
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