When I was a teen, I spent a few of my long summer school holidays working within my father’s business in Kingston, Jamaica. I know this sounds lame, but other jobs were scarce, and also since I lived accustomed to my parents, my visiting work costs were zero, rendering it probably the most favorable economic opportunity.
I have loads of memories from those summer jobs, but every time I hear “The customer is right”, I remember one particular experience that truly surprised me.
A repeat customer was on the factory outlet making his usual purchases when he became very angry using the employee serving him, and the man embarked over a loud tirade of abuse and indecent language. My father has been passing by, when he heard and saw what was taking place, he went straight onto the customer. What did he do? Did he try and finds out that which was wrong and why the consumer was so angry? Did he try and calm him down as well as perhaps get another employee to offer him?
No! None from the above. My father raised his voice above the consumer’s and told him which he didn’t care what his problem was or what mistake his employee had made, he wouldn’t normally uphold and allow anyone to treat his employees because of the manner in their place of business. My father then invited the consumer to depart immediately.
Shocked, the buyer stormed out. My father did not say another word, but turned around and walked back to his office. As he disappeared inside the distance, the other employees who had witnessed the scenario, burst into applause.
So much for “the consumer is right”! Did my dad do the right thing? Well, his employees certainly thought so. And I certainly a gut …Read More